Guide ID	Guide Name	Path	Article Files	Published Version Information	Video Link
22dcd341-aef7-418f-badf-39e624455162	Alerts in SOAP Notes	New Features	_alerts_in_soap_notes_22dcd341_aef7_418f_badf_39e624455162.rtf	11/11	https://publicassets.us.prod.clueso.io/b1b45523-ac73-47ca-8bc8-7f683e82a3e4/22dcd341-aef7-418f-badf-39e624455162/published_v11/published_11.mp4
e10c38ab-8d54-4919-af28-d78fe22528d4	Billing Dashboard Overview	Billing Videos	_billing_dashboard_overview_e10c38ab_8d54_4919_af28_d78fe22528d4.rtf	15/15	https://publicassets.us.prod.clueso.io/b1b45523-ac73-47ca-8bc8-7f683e82a3e4/e10c38ab-8d54-4919-af28-d78fe22528d4/published_v15/published_9.mp4
0bac374a-00fc-48d5-bf29-dd805f186647	Book an Appointment with Self-Pay	Front Desk Module >> Appointment Booking	_book_an_appointment_with_self_pay_0bac374a_00fc_48d5_bf29_dd805f186647.rtf	21/21	https://publicassets.us.prod.clueso.io/b1b45523-ac73-47ca-8bc8-7f683e82a3e4/0bac374a-00fc-48d5-bf29-dd805f186647/published_v21/published_19.mp4
843d3fc6-a813-4720-b418-66c8daebbfb0	Structure of the SOAP Note - Daily Note Workflow	Clinician's Module >> Documentation Features	_structure_of_the_soap_note___daily_note_workflow_843d3fc6_a813_4720_b418_66c8daebbfb0.rtf	16/18	https://publicassets.us.prod.clueso.io/b1b45523-ac73-47ca-8bc8-7f683e82a3e4/843d3fc6-a813-4720-b418-66c8daebbfb0/published_v16/published_16.mp4
b11ea110-3421-40e4-9b7b-f34f1f14aa25	Structure of the SOAP Note - Evaluation Workflow	Clinician's Module >> Documentation Features	_structure_of_the_soap_note___evaluation_workflow_b11ea110_3421_40e4_9b7b_f34f1f14aa25.rtf	46/46	https://publicassets.us.prod.clueso.io/b1b45523-ac73-47ca-8bc8-7f683e82a3e4/b11ea110-3421-40e4-9b7b-f34f1f14aa25/published_v46/published_44.mp4
b46b6f3e-272e-4b33-b309-75ab40c25fc7	Accessing SPRY Scribe from Your EMR	New Features	accessing_spry_scribe__from_your_emr_b46b6f3e_272e_4b33_b309_75ab40c25fc7.rtf	10/11	https://publicassets.us.prod.clueso.io/b1b45523-ac73-47ca-8bc8-7f683e82a3e4/b46b6f3e-272e-4b33-b309-75ab40c25fc7/published_v10/published_10.mp4
f2962078-b1a8-471e-ac41-a7b137d9c2db	Adding a Communication Note	Clinician's Module >> Patient Management	adding_a_communication_note__f2962078_b1a8_471e_ac41_a7b137d9c2db.rtf	23/23	https://publicassets.us.prod.clueso.io/b1b45523-ac73-47ca-8bc8-7f683e82a3e4/f2962078-b1a8-471e-ac41-a7b137d9c2db/published_v23/video.mp4
1e8443d2-a1bf-4b83-959b-c271487d50df	Adding a Referring Physician to Dashboard	Profile Management	adding_a_referring_physician_to_dashboard_1e8443d2_a1bf_4b83_959b_c271487d50df.rtf	19/19	https://publicassets.us.prod.clueso.io/b1b45523-ac73-47ca-8bc8-7f683e82a3e4/1e8443d2-a1bf-4b83-959b-c271487d50df/published_v19/published_17.mp4
f8e2097e-5873-4e17-a472-530e65d6afd4	Adding a User to the Dashboard	Profile Management	adding_a_user_to_the_dashboard_f8e2097e_5873_4e17_a472_530e65d6afd4.rtf	13/13	https://publicassets.us.prod.clueso.io/b1b45523-ac73-47ca-8bc8-7f683e82a3e4/f8e2097e-5873-4e17-a472-530e65d6afd4/published_v13/published_13.mp4
f7a25789-27a2-4c61-b366-48e65527ee8c	Adding Insurance Card Details in Patient Profile	Clinician's Module >> Patient Management	adding_insurance_card_details_in_patient_profile_f7a25789_27a2_4c61_b366_48e65527ee8c.rtf	31/31	https://publicassets.us.prod.clueso.io/b1b45523-ac73-47ca-8bc8-7f683e82a3e4/f7a25789-27a2-4c61-b366-48e65527ee8c/published_v31/video.mp4
7a3f1786-08ff-4894-92a2-d0c1c3045940	Adding Recurring Blocks to Calendar	Front Desk Module >> Calendar Block - Features	adding_recurring_blocks_to_calendar__7a3f1786_08ff_4894_92a2_d0c1c3045940.rtf	19/19	https://publicassets.us.prod.clueso.io/b1b45523-ac73-47ca-8bc8-7f683e82a3e4/7a3f1786-08ff-4894-92a2-d0c1c3045940/published_v19/published_17.mp4
1278c769-535c-4c94-9b72-22927d3266cf	Adjust Balance Amount	Billing Videos	adjust_balance_amount_1278c769_535c_4c94_9b72_22927d3266cf.rtf	16/16	https://publicassets.us.prod.clueso.io/b1b45523-ac73-47ca-8bc8-7f683e82a3e4/1278c769-535c-4c94-9b72-22927d3266cf/published_v16/video.mp4
8b19d113-cdfb-418c-92c5-852b408b6a35	Adult and Pediatric Speech Therapy Workflow Overview	Clinician's Module >> Documentation Features		11/12	https://publicassets.us.prod.clueso.io/b1b45523-ac73-47ca-8bc8-7f683e82a3e4/8b19d113-cdfb-418c-92c5-852b408b6a35/published_v11/video.mp4
1018e09a-cf09-4f2c-aa8a-5652ffe84307	Appointment Booking: Commercial Insurance Pay with Referral Physician Options	Front Desk Module >> Appointment Booking		44/44	https://publicassets.us.prod.clueso.io/b1b45523-ac73-47ca-8bc8-7f683e82a3e4/1018e09a-cf09-4f2c-aa8a-5652ffe84307/published_v44/published_40.mp4
8843ea3e-b131-45bd-bc83-c956b3893b2f	Appointment Management Guide(Edit Appointment)	Front Desk Module >> Edit Appointments		16/0	https://publicassets.us.prod.clueso.io/bc46b825-e612-4cb8-918b-45d32930d669/8843ea3e-b131-45bd-bc83-c956b3893b2f/published_v16/published_14.mp4
dba07542-a14a-4b74-9b93-7e93fc7cc73d	Appointment Viewing, Configurations and Dashboard Filters	Front Desk Module >> Viewing, Configurations & Filters		15/0	https://publicassets.us.prod.clueso.io/bc46b825-e612-4cb8-918b-45d32930d669/dba07542-a14a-4b74-9b93-7e93fc7cc73d/published_v15/published_11.mp4
ab952519-310e-401d-8b4a-cc3eebfc0351	Assigning HEP to Patients	Clinician's Module >> Patient Management		17/0	https://publicassets.us.prod.clueso.io/bc46b825-e612-4cb8-918b-45d32930d669/ab952519-310e-401d-8b4a-cc3eebfc0351/published_v17/published_13.mp4
7ac655a2-7fc5-479d-95a4-de42f07a3c0f	Auto Debit Feature Introduction	New Features		6/0	https://publicassets.us.prod.clueso.io/bc46b825-e612-4cb8-918b-45d32930d669/7ac655a2-7fc5-479d-95a4-de42f07a3c0f/published_v6/video.mp4
c6926261-00ef-4167-afef-1d9ff7ec1128	Booking Appointments for Workers' Comp and Auto Insurance Claims	Front Desk Module >> Appointment Booking		50/0	https://publicassets.us.prod.clueso.io/b1b45523-ac73-47ca-8bc8-7f683e82a3e4/c6926261-00ef-4167-afef-1d9ff7ec1128/published_v50/published_47.mp4
cb96489f-4e7c-4fde-8bb6-7c6b1cb36ab4	Booking Recurring Appointments	Front Desk Module >> Appointment Booking	booking_recurring_appointments_cb96489f_4e7c_4fde_8bb6_7c6b1cb36ab4.rtf	16/16	https://publicassets.us.prod.clueso.io/b1b45523-ac73-47ca-8bc8-7f683e82a3e4/cb96489f-4e7c-4fde-8bb6-7c6b1cb36ab4/published_v16/published_14.mp4
8ca95389-366b-4983-b29b-6771b63259db	Bulk Add Tag Feature Instructions	New Features	bulk_add_tag_feature_instructions_8ca95389_366b_4983_b29b_6771b63259db.rtf	7/7	https://publicassets.us.prod.clueso.io/b1b45523-ac73-47ca-8bc8-7f683e82a3e4/8ca95389-366b-4983-b29b-6771b63259db/published_v7/published_7.mp4
1a895994-bed9-4909-96f5-41f30b2b38a3	Bulk Download and Print Patient Documents and SOAP Notes Guide	New Updates	bulk_download_and_print_patient_documents_and_soap_notes_guide_1a895994_bed9_4909_96f5_41f30b2b38a3.rtf	5/5	https://publicassets.us.prod.clueso.io/b1b45523-ac73-47ca-8bc8-7f683e82a3e4/1a895994-bed9-4909-96f5-41f30b2b38a3/published_v5/published_5.mp4
f9422793-c382-48fb-bc3f-840afe22a9bc	Bulk Invoice Overview	New Features	bulk_invoice_overview_f9422793_c382_48fb_bc3f_840afe22a9bc.rtf	13/13	https://publicassets.us.prod.clueso.io/b1b45523-ac73-47ca-8bc8-7f683e82a3e4/f9422793-c382-48fb-bc3f-840afe22a9bc/published_v13/published_13.mp4
5bdc00fd-4c65-43f9-b2dc-51a40d5bd9b7	Canceling Future Appointments During Case Discharge	Front Desk Module >> Cancel Appointments	canceling_future_appointments_during_case_discharge_5bdc00fd_4c65_43f9_b2dc_51a40d5bd9b7.rtf	6/6	https://publicassets.us.prod.clueso.io/b1b45523-ac73-47ca-8bc8-7f683e82a3e4/5bdc00fd-4c65-43f9-b2dc-51a40d5bd9b7/published_v6/video.mp4
8fdb8dfb-5184-426e-8f0e-4ac82179e0ca	Claim Assist Overview	New Updates		17/17	https://publicassets.us.prod.clueso.io/b1b45523-ac73-47ca-8bc8-7f683e82a3e4/8fdb8dfb-5184-426e-8f0e-4ac82179e0ca/published_v17/video.mp4
6946af84-384b-45c1-b80a-d6706a32c09f	Claim Submission Process Update	Billing Videos	claim_submission_process_update_6946af84_384b_45c1_b80a_d6706a32c09f.rtf	28/28	https://publicassets.us.prod.clueso.io/b1b45523-ac73-47ca-8bc8-7f683e82a3e4/6946af84-384b-45c1-b80a-d6706a32c09f/published_v28/video.mp4
fc874a5b-ed4c-43e3-832c-0d3680631ca1	Client Onboarding via Slack	New Updates	client_onboarding_via_slack_fc874a5b_ed4c_43e3_832c_0d3680631ca1.rtf	9/9	https://publicassets.us.prod.clueso.io/b1b45523-ac73-47ca-8bc8-7f683e82a3e4/fc874a5b-ed4c-43e3-832c-0d3680631ca1/published_v9/video.mp4
faf27eed-da59-4f57-9785-9d59d5e930e9	Clinician's Overview	Clinician's Module >> Overview	clinician_s_overview__faf27eed_da59_4f57_9785_9d59d5e930e9.rtf	36/36	https://publicassets.us.prod.clueso.io/b1b45523-ac73-47ca-8bc8-7f683e82a3e4/faf27eed-da59-4f57-9785-9d59d5e930e9/published_v36/published_34.mp4
95d30ea2-7dae-4796-9d45-53df696d6061	Clover Payment Process Guide	New Updates	clover_payment_process_guide_95d30ea2_7dae_4796_9d45_53df696d6061.rtf	10/10	https://publicassets.us.prod.clueso.io/b1b45523-ac73-47ca-8bc8-7f683e82a3e4/95d30ea2-7dae-4796-9d45-53df696d6061/published_v10/video.mp4
39f69e11-4be9-4b77-9112-5e036835b09e	Co-treatment Workflow	New Updates	co_treatment_workflow_39f69e11_4be9_4b77_9112_5e036835b09e.rtf	46/51	https://publicassets.us.prod.clueso.io/b1b45523-ac73-47ca-8bc8-7f683e82a3e4/39f69e11-4be9-4b77-9112-5e036835b09e/published_v46/video.mp4
31c3c85f-b66c-4ae1-9814-9928a77b253c	Collecting Co-Pay and Self-Pay Amounts	Front Desk Module >> Features Video	collecting_co_pay_and_self_pay_amounts__31c3c85f_b66c_4ae1_9814_9928a77b253c.rtf	12/12	https://publicassets.us.prod.clueso.io/b1b45523-ac73-47ca-8bc8-7f683e82a3e4/31c3c85f-b66c-4ae1-9814-9928a77b253c/published_v12/published_10.mp4
0c3a9bcd-289f-481b-a683-43be36acce2a	Collecting Payments with Square	New Features	collecting_payments_with_square_0c3a9bcd_289f_481b_a683_43be36acce2a.rtf	30/30	https://publicassets.us.prod.clueso.io/b1b45523-ac73-47ca-8bc8-7f683e82a3e4/0c3a9bcd-289f-481b-a683-43be36acce2a/published_v30/published_30.mp4
5d76f232-fba3-4a0b-b908-028c5de07865	Copying Text from PDFs: Tips and Techniques	New Features	copying_text_from_pdfs__tips_and_techniques_5d76f232_fba3_4a0b_b908_028c5de07865.rtf	7/7	https://publicassets.us.prod.clueso.io/b1b45523-ac73-47ca-8bc8-7f683e82a3e4/5d76f232-fba3-4a0b-b908-028c5de07865/published_v7/published_7.mp4
6764331a-5396-47b3-8802-8f1f740a7aaa	Create Exercises In Wibbi	New Features	create_exercises_in_wibbi__6764331a_5396_47b3_8802_8f1f740a7aaa.rtf	19/19	https://publicassets.us.prod.clueso.io/b1b45523-ac73-47ca-8bc8-7f683e82a3e4/6764331a-5396-47b3-8802-8f1f740a7aaa/published_v19/video.mp4
4e4addfb-d19e-4a5d-926d-40433d5300fe	Deleting SOAP Notes Guide	Clinician's Module >> Documentation Features	deleting_soap_notes_guide_4e4addfb_d19e_4a5d_926d_40433d5300fe.rtf	7/7	https://publicassets.us.prod.clueso.io/b1b45523-ac73-47ca-8bc8-7f683e82a3e4/4e4addfb-d19e-4a5d-926d-40433d5300fe/published_v7/video.mp4
936bea8a-9268-46e5-855f-19fc909f4d61	Detailed Claim Overview	Billing Videos	detailed_claim_overview_936bea8a_9268_46e5_855f_19fc909f4d61.rtf	11/11	https://publicassets.us.prod.clueso.io/b1b45523-ac73-47ca-8bc8-7f683e82a3e4/936bea8a-9268-46e5-855f-19fc909f4d61/published_v11/published_9.mp4
439ceab6-f123-477a-bbbe-3ea330067951	Digital Patient Intake Form Process	Front Desk Module >> Features Video	digital_patient_intake_form_process_439ceab6_f123_477a_bbbe_3ea330067951.rtf	82/82	https://publicassets.us.prod.clueso.io/b1b45523-ac73-47ca-8bc8-7f683e82a3e4/439ceab6-f123-477a-bbbe-3ea330067951/published_v82/published_82.mp4
c3cb6ffa-601d-4da2-8d2b-32a300c482bd	Discount Workflow	New Updates	discount_workflow_c3cb6ffa_601d_4da2_8d2b_32a300c482bd.rtf	22/22	https://publicassets.us.prod.clueso.io/b1b45523-ac73-47ca-8bc8-7f683e82a3e4/c3cb6ffa-601d-4da2-8d2b-32a300c482bd/published_v22/video.mp4
5be85dde-c3b0-40d8-bc02-8bda90f35f1a	Drag and Drop Appointment Feature	Front Desk Module >> Features Video		24/24	https://publicassets.us.prod.clueso.io/b1b45523-ac73-47ca-8bc8-7f683e82a3e4/5be85dde-c3b0-40d8-bc02-8bda90f35f1a/published_v24/published_22.mp4
03531fa8-f948-48f9-9298-f10465302138	E-Wallet	Billing Videos	e_wallet__03531fa8_f948_48f9_9298_f10465302138.rtf	12/12	https://publicassets.us.prod.clueso.io/b1b45523-ac73-47ca-8bc8-7f683e82a3e4/03531fa8-f948-48f9-9298-f10465302138/published_v12/published_12.mp4
e20b5498-876a-4f91-b903-9e81536f6b88	Editing Therapist Schedule	Profile Management	editing_therapist_schedule_e20b5498_876a_4f91_b903_9e81536f6b88.rtf	14/14	https://publicassets.us.prod.clueso.io/b1b45523-ac73-47ca-8bc8-7f683e82a3e4/e20b5498-876a-4f91-b903-9e81536f6b88/published_v14/published_10.mp4
9fab4dae-490c-4082-8765-fa4aa81d622e	eFax Cover Page Template	New Updates	efax_cover_page_template_9fab4dae_490c_4082_8765_fa4aa81d622e.rtf	15/15	https://publicassets.us.prod.clueso.io/b1b45523-ac73-47ca-8bc8-7f683e82a3e4/9fab4dae-490c-4082-8765-fa4aa81d622e/published_v15/video.mp4
b8b49513-f94e-4332-9456-fe685163b3e3	Empower Your Patients with Our New Patient Portal	New Features	empower_your_patients_with_our_new_patient_portal_b8b49513_f94e_4332_9456_fe685163b3e3.rtf	24/24	https://publicassets.us.prod.clueso.io/b1b45523-ac73-47ca-8bc8-7f683e82a3e4/b8b49513-f94e-4332-9456-fe685163b3e3/published_v24/published_23.mp4
91162372-d574-475e-a00a-d07207213458	Enhanced Eligibility Service with ERA Integration	New Features	enhanced_eligibility_service_with_era_integration_91162372_d574_475e_a00a_d07207213458.rtf	65/65	https://publicassets.us.prod.clueso.io/b1b45523-ac73-47ca-8bc8-7f683e82a3e4/91162372-d574-475e-a00a-d07207213458/published_v65/published_65.mp4
a571d670-9e18-4c8e-8d09-5c998bc9a28c	Explainer Video: Two-Way Messaging	New Updates	explainer_video__two_way_messaging_a571d670_9e18_4c8e_8d09_5c998bc9a28c.rtf	9/9	https://publicassets.us.prod.clueso.io/b1b45523-ac73-47ca-8bc8-7f683e82a3e4/a571d670-9e18-4c8e-8d09-5c998bc9a28c/published_v9/video.mp4
15cd0782-8f8d-4fef-960a-0e6db739ba4c	Generate POC	Clinician's Module >> Patient Management	generate_poc_15cd0782_8f8d_4fef_960a_0e6db739ba4c.rtf	19/19	https://publicassets.us.prod.clueso.io/b1b45523-ac73-47ca-8bc8-7f683e82a3e4/15cd0782-8f8d-4fef-960a-0e6db739ba4c/published_v19/published_16.mp4
8613b47e-a7cb-4d2a-921f-1c666f1c7b56	HEP - Wibbi Flow	Clinician's Module >> Patient Management	hep___wibbi_flow_8613b47e_a7cb_4d2a_921f_1c666f1c7b56.rtf	12/12	https://publicassets.us.prod.clueso.io/b1b45523-ac73-47ca-8bc8-7f683e82a3e4/8613b47e-a7cb-4d2a-921f-1c666f1c7b56/published_v12/published_12.mp4
0be15ba5-676a-4b51-af2f-e6285c376cd1	How to Add a Block in a Calendar.	Front Desk Module >> Calendar Block - Features	how_to_add_a_block_in_a_calendar__0be15ba5_676a_4b51_af2f_e6285c376cd1.rtf	23/23	https://publicassets.us.prod.clueso.io/b1b45523-ac73-47ca-8bc8-7f683e82a3e4/0be15ba5-676a-4b51-af2f-e6285c376cd1/published_v23/published_20.mp4
0c0d8cc2-4f3e-465c-9526-56e2b8614b8d	How to Add an Addendum in Patient Dashboard	Clinician's Module >> Documentation Features	how_to_add_an_addendum_in_patient_dashboard_0c0d8cc2_4f3e_465c_9526_56e2b8614b8d.rtf	30/30	https://publicassets.us.prod.clueso.io/b1b45523-ac73-47ca-8bc8-7f683e82a3e4/0c0d8cc2-4f3e-465c-9526-56e2b8614b8d/published_v30/published_24.mp4
ebf13cc4-aab9-44bc-8002-2f5e8aeb5aaf	How to Add Multiple Offices and Fax Numbers to Referring Physicians	Profile Management	how_to_add_multiple_offices_and_fax_numbers_to_referring_physicians_ebf13cc4_aab9_44bc_8002_2f5e8aeb5aaf.rtf	15/15	https://publicassets.us.prod.clueso.io/b1b45523-ac73-47ca-8bc8-7f683e82a3e4/ebf13cc4-aab9-44bc-8002-2f5e8aeb5aaf/published_v15/video.mp4
a3cefcaf-9219-46b6-8825-019129ead33f	How to Add Non-Visit Payments	Front Desk Module >> Features Video	how_to_add_non_visit_payments_a3cefcaf_9219_46b6_8825_019129ead33f.rtf	27/27	https://publicassets.us.prod.clueso.io/b1b45523-ac73-47ca-8bc8-7f683e82a3e4/a3cefcaf-9219-46b6-8825-019129ead33f/published_v27/video.mp4
43640124-ea2e-420d-9775-52f4051c7f76	How to Add Patient Authorization	Front Desk Module >> Features Video		17/17	https://publicassets.us.prod.clueso.io/b1b45523-ac73-47ca-8bc8-7f683e82a3e4/43640124-ea2e-420d-9775-52f4051c7f76/published_v17/published_15.mp4
9130a43e-0657-443d-b7c2-8882065c8f39	How to Book an Appointment for New and Existing Patients	Front Desk Module >> Appointment Booking		29/29	https://publicassets.us.prod.clueso.io/b1b45523-ac73-47ca-8bc8-7f683e82a3e4/9130a43e-0657-443d-b7c2-8882065c8f39/published_v29/published_27.mp4
e2722442-5f8d-42e7-b5e8-0477cfde57ae	How to Cancel Future Appointments	Front Desk Module >> Cancel Appointments	how_to_cancel_future_appointments_e2722442_5f8d_42e7_b5e8_0477cfde57ae.rtf	8/8	https://publicassets.us.prod.clueso.io/b1b45523-ac73-47ca-8bc8-7f683e82a3e4/e2722442-5f8d-42e7-b5e8-0477cfde57ae/published_v8/video.mp4
2229eab3-8328-44a6-a763-3d4b1646869a	How to Cancel Recurring Appointments	Front Desk Module >> Cancel Appointments	how_to_cancel_recurring_appointments_2229eab3_8328_44a6_a763_3d4b1646869a.rtf	8/8	https://publicassets.us.prod.clueso.io/b1b45523-ac73-47ca-8bc8-7f683e82a3e4/2229eab3-8328-44a6-a763-3d4b1646869a/published_v8/video.mp4
265d7ffc-ef87-4e85-be09-1bf7c8b7cf45	How to change the case within a Note	Clinician's Module >> Documentation Features	how_to_change_the_case_within_a_note_265d7ffc_ef87_4e85_be09_1bf7c8b7cf45.rtf	17/17	https://publicassets.us.prod.clueso.io/b1b45523-ac73-47ca-8bc8-7f683e82a3e4/265d7ffc-ef87-4e85-be09-1bf7c8b7cf45/published_v17/video.mp4
e4ab8cb6-9796-48b0-bcfb-f141b4addc36	How to Create A Package and Assign	Packages	how_to_create_a_package__and_assign_e4ab8cb6_9796_48b0_bcfb_f141b4addc36.rtf	6/6	https://publicassets.us.prod.clueso.io/b1b45523-ac73-47ca-8bc8-7f683e82a3e4/e4ab8cb6-9796-48b0-bcfb-f141b4addc36/published_v6/video.mp4
0be01600-4d93-4cc6-8e28-c182aa63f557	How To Create an Exercise Program_	Clinician's Module >> Patient Management		15/15	https://publicassets.us.prod.clueso.io/b1b45523-ac73-47ca-8bc8-7f683e82a3e4/0be01600-4d93-4cc6-8e28-c182aa63f557/published_v15/video.mp4
e066e15a-26f1-4de6-9935-b97ef7c6d8ec	How To Create an Exercise Program_HEP	Clinician's Module >> Documentation Features		16/16	https://publicassets.us.prod.clueso.io/b1b45523-ac73-47ca-8bc8-7f683e82a3e4/e066e15a-26f1-4de6-9935-b97ef7c6d8ec/published_v16/video.mp4
9fe733ac-66bc-40bc-bebd-a0c98ed6ca33	How to E-fax to a Physician	Clinician's Module >> Patient Management	how_to_e_fax_to_a_physician__9fe733ac_66bc_40bc_bebd_a0c98ed6ca33.rtf	23/23	https://publicassets.us.prod.clueso.io/b1b45523-ac73-47ca-8bc8-7f683e82a3e4/9fe733ac-66bc-40bc-bebd-a0c98ed6ca33/published_v23/published_21.mp4
d1cb39b9-9c81-4508-8c78-70efc1e92112	How to Use Flowsheets	Clinician's Module >> Documentation Features	how_to_use_flowsheets_d1cb39b9_9c81_4508_8c78_70efc1e92112.rtf	9/9	https://publicassets.us.prod.clueso.io/b1b45523-ac73-47ca-8bc8-7f683e82a3e4/d1cb39b9-9c81-4508-8c78-70efc1e92112/published_v9/video.mp4
4b197d89-ea32-4b70-82fa-a8663ca0222e	Improved ICD Code Search Functionality	New Features	improved_icd_code_search_functionality_4b197d89_ea32_4b70_82fa_a8663ca0222e.rtf	12/12	https://publicassets.us.prod.clueso.io/b1b45523-ac73-47ca-8bc8-7f683e82a3e4/4b197d89-ea32-4b70-82fa-a8663ca0222e/published_v12/published_12.mp4
ee3b7078-059b-4cc3-aec4-2b1c61cce70b	Insurance and Self-Pay UI Update	New Updates		16/16	https://publicassets.us.prod.clueso.io/b1b45523-ac73-47ca-8bc8-7f683e82a3e4/ee3b7078-059b-4cc3-aec4-2b1c61cce70b/published_v16/published_16.mp4
1b083d07-3c57-4fa1-975f-11c48fa4b18f	Insurance Card Copay Feature	New Features		20/20	https://publicassets.us.prod.clueso.io/b1b45523-ac73-47ca-8bc8-7f683e82a3e4/1b083d07-3c57-4fa1-975f-11c48fa4b18f/published_v20/video.mp4
ce01965a-cd20-44b9-8697-97f9cf1d7675	Insurance Card Mapping Tutorial	New Updates	insurance_card_mapping_tutorial_ce01965a_cd20_44b9_8697_97f9cf1d7675.rtf	15/15	https://publicassets.us.prod.clueso.io/b1b45523-ac73-47ca-8bc8-7f683e82a3e4/ce01965a-cd20-44b9-8697-97f9cf1d7675/published_v15/video.mp4
a1e7d7d3-3985-48a5-8670-c994a04144f5	Introducing AI Scribe: Automate Your SOAP Note Creation	Clinician's Module >> Documentation Features	introducing_ai_scribe__automate_your_soap_note_creation_a1e7d7d3_3985_48a5_8670_c994a04144f5.rtf	12/13	https://publicassets.us.prod.clueso.io/b1b45523-ac73-47ca-8bc8-7f683e82a3e4/a1e7d7d3-3985-48a5-8670-c994a04144f5/published_v12/published_12.mp4
c8555797-34c3-4eb2-995f-2a3b8d0b826d	Missed Copay Feature	Billing Videos	missed_copay_feature_c8555797_34c3_4eb2_995f_2a3b8d0b826d.rtf	8/10	https://publicassets.us.prod.clueso.io/b1b45523-ac73-47ca-8bc8-7f683e82a3e4/c8555797-34c3-4eb2-995f-2a3b8d0b826d/published_v8/video.mp4
ebdd939a-3cdf-4110-b522-3aeeda88f9de	Note Types	Clinician's Module >> Documentation Features	note_types_ebdd939a_3cdf_4110_b522_3aeeda88f9de.rtf	16/16	https://publicassets.us.prod.clueso.io/b1b45523-ac73-47ca-8bc8-7f683e82a3e4/ebdd939a-3cdf-4110-b522-3aeeda88f9de/published_v16/published_14.mp4
18be5947-c0ab-4273-81b0-3fec3d11c82b	NPS Feedback Workflow for Clinics	New Updates	nps_feedback_workflow_for_clinics_18be5947_c0ab_4273_81b0_3fec3d11c82b.rtf	9/9	https://publicassets.us.prod.clueso.io/b1b45523-ac73-47ca-8bc8-7f683e82a3e4/18be5947-c0ab-4273-81b0-3fec3d11c82b/published_v9/video.mp4
c23a03ee-7156-496b-b18a-27d1c8e7f7bc	Occupational Therapy Workflow Overview	Clinician's Module >> Documentation Features		18/19	https://publicassets.us.prod.clueso.io/b1b45523-ac73-47ca-8bc8-7f683e82a3e4/c23a03ee-7156-496b-b18a-27d1c8e7f7bc/published_v18/video.mp4
875ce0aa-c536-4e8e-a029-36cff6125476	Password Reset Instructions	Profile Management	password_reset_instructions_875ce0aa_c536_4e8e_a029_36cff6125476.rtf	22/22	https://publicassets.us.prod.clueso.io/b1b45523-ac73-47ca-8bc8-7f683e82a3e4/875ce0aa-c536-4e8e-a029-36cff6125476/published_v22/published_19.mp4
d7f63076-4c45-491b-90af-725dd1eb161c	Patient Case Management Guide	Front Desk Module >> Case ID	patient_case_management_guide_d7f63076_4c45_491b_90af_725dd1eb161c.rtf	12/12	https://publicassets.us.prod.clueso.io/b1b45523-ac73-47ca-8bc8-7f683e82a3e4/d7f63076-4c45-491b-90af-725dd1eb161c/published_v12/published_11.mp4
f9d9b2d7-1406-41e8-a6a2-48ac5f6ca07a	Patient Registration Process	Profile Management	patient_registration_process_f9d9b2d7_1406_41e8_a6a2_48ac5f6ca07a.rtf	12/12	https://publicassets.us.prod.clueso.io/b1b45523-ac73-47ca-8bc8-7f683e82a3e4/f9d9b2d7-1406-41e8-a6a2-48ac5f6ca07a/published_v12/video.mp4
0f1e3505-1861-4361-9da5-929ecf3fee21	Policy Visit Tracking and Alerts	New Features	policy_visit_tracking_and_alerts_0f1e3505_1861_4361_9da5_929ecf3fee21.rtf	4/4	https://publicassets.us.prod.clueso.io/b1b45523-ac73-47ca-8bc8-7f683e82a3e4/0f1e3505-1861-4361-9da5-929ecf3fee21/published_v4/published_4.mp4
6f0c7410-0746-41c3-b082-78ebd51d4b08	Posting Bulk ERA	Billing Videos	posting_bulk_era_6f0c7410_0746_41c3_b082_78ebd51d4b08.rtf	22/22	https://publicassets.us.prod.clueso.io/b1b45523-ac73-47ca-8bc8-7f683e82a3e4/6f0c7410-0746-41c3-b082-78ebd51d4b08/published_v22/published_20.mp4
338453d3-8970-4b6d-9ede-4458971c78b8	Printing Appointment Copies	Front Desk Module >> Appointment Booking	printing_appointment_copies_338453d3_8970_4b6d_9ede_4458971c78b8.rtf	12/12	https://publicassets.us.prod.clueso.io/b1b45523-ac73-47ca-8bc8-7f683e82a3e4/338453d3-8970-4b6d-9ede-4458971c78b8/published_v12/video.mp4
c2595531-5343-4554-960e-5762af7515a9	PT Co-Signature_Process Overview	New Features	pt_co_signature_process_overview_c2595531_5343_4554_960e_5762af7515a9.rtf	4/4	https://publicassets.us.prod.clueso.io/b1b45523-ac73-47ca-8bc8-7f683e82a3e4/c2595531-5343-4554-960e-5762af7515a9/published_v4/published_4.mp4
60aee6d3-10e2-4cd6-96bc-68950663d3f5	Quick Slot Finder	New Features	quick_slot_finder__60aee6d3_10e2_4cd6_96bc_68950663d3f5.rtf	23/23	https://publicassets.us.prod.clueso.io/b1b45523-ac73-47ca-8bc8-7f683e82a3e4/60aee6d3-10e2-4cd6-96bc-68950663d3f5/published_v23/published_21.mp4
d04c52f6-6596-42b8-86e9-7b9b55ae4cc9	Refunds & Move Balance to E-wallet	Billing Videos	refunds___move_balance_to_e_wallet_d04c52f6_6596_42b8_86e9_7b9b55ae4cc9.rtf	13/13	https://publicassets.us.prod.clueso.io/b1b45523-ac73-47ca-8bc8-7f683e82a3e4/d04c52f6-6596-42b8-86e9-7b9b55ae4cc9/published_v13/video.mp4
eb13fdd2-353b-4002-b41a-a7629e604fc5	Scribe SOAP Documentation Improvements	New Updates	scribe_soap_documentation_improvements_eb13fdd2_353b_4002_b41a_a7629e604fc5.rtf	7/7	https://publicassets.us.prod.clueso.io/b1b45523-ac73-47ca-8bc8-7f683e82a3e4/eb13fdd2-353b-4002-b41a-a7629e604fc5/published_v7/video.mp4
d2e3bd9c-3f2d-407d-b1c6-930de4584105	SOAP Control Panel Overview	Clinician's Module >> Documentation Features	soap_control_panel_overview_d2e3bd9c_3f2d_407d_b1c6_930de4584105.rtf	35/35	https://publicassets.us.prod.clueso.io/b1b45523-ac73-47ca-8bc8-7f683e82a3e4/d2e3bd9c-3f2d-407d-b1c6-930de4584105/published_v35/published_34.mp4
937e2544-9393-4460-9bbc-51f72909a29b	SOAP Notes Dashboard Overview	Clinician's Module >> Documentation Features	soap_notes_dashboard_overview_937e2544_9393_4460_9bbc_51f72909a29b.rtf	42/42	https://publicassets.us.prod.clueso.io/b1b45523-ac73-47ca-8bc8-7f683e82a3e4/937e2544-9393-4460-9bbc-51f72909a29b/published_v42/published_42.mp4
9f7a6704-1eca-4486-9653-c407a6186ee6	Spry Admin Dashboard	Front Desk Module >> Features Video	spry_admin_dashboard__9f7a6704_1eca_4486_9653_c407a6186ee6.rtf	27/27	https://publicassets.us.prod.clueso.io/b1b45523-ac73-47ca-8bc8-7f683e82a3e4/9f7a6704-1eca-4486-9653-c407a6186ee6/published_v27/published_25.mp4
9a9cbde2-569c-4f7f-ba29-7e8a199a229e	SPRY AI Fax	New Features	spry_ai_fax_9a9cbde2_569c_4f7f_ba29_7e8a199a229e.rtf	41/41	https://publicassets.us.prod.clueso.io/b1b45523-ac73-47ca-8bc8-7f683e82a3e4/9a9cbde2-569c-4f7f-ba29-7e8a199a229e/published_v41/video.mp4
d8632d58-9d94-4d89-9b8f-ce40c48d845c	SPRY Business Intelligence Tool Overview	New Features	spry_business_intelligence_tool_overview__d8632d58_9d94_4d89_9b8f_ce40c48d845c.rtf	62/62	https://publicassets.us.prod.clueso.io/b1b45523-ac73-47ca-8bc8-7f683e82a3e4/d8632d58-9d94-4d89-9b8f-ce40c48d845c/published_v62/published_62.mp4
4668e6ef-b6c6-4915-85c2-716658f7d777	SPRY HEP Feature Updates	Clinician's Module >> Patient Management	spry_hep_feature_updates_4668e6ef_b6c6_4915_85c2_716658f7d777.rtf	9/9	https://publicassets.us.prod.clueso.io/b1b45523-ac73-47ca-8bc8-7f683e82a3e4/4668e6ef-b6c6-4915-85c2-716658f7d777/published_v9/video.mp4
96992799-6907-43bc-8657-6bce8cd5e20b	Telehealth Video Link Feature Update	New Features	telehealth_video_link_feature_update_96992799_6907_43bc_8657_6bce8cd5e20b.rtf	15/15	https://publicassets.us.prod.clueso.io/b1b45523-ac73-47ca-8bc8-7f683e82a3e4/96992799-6907-43bc-8657-6bce8cd5e20b/published_v15/video.mp4
112df706-b098-47db-9d4e-5a8e63a298fe	Track Certified POC	Clinician's Module >> Patient Management	track_certified_poc_112df706_b098_47db_9d4e_5a8e63a298fe.rtf	21/21	https://publicassets.us.prod.clueso.io/b1b45523-ac73-47ca-8bc8-7f683e82a3e4/112df706-b098-47db-9d4e-5a8e63a298fe/published_v21/published_17.mp4
59e963c3-a723-4975-9f98-7d85569dc0fe	Updating Therapist Shift Schedule	Profile Management	updating_therapist_shift_schedule_59e963c3_a723_4975_9f98_7d85569dc0fe.rtf	21/23	ERROR: Video transfer failed
7797e64e-2bcd-4eb9-a0e1-e698a52a6433	Updating Your Profile Picture and Description	Profile Management		12/12	https://publicassets.us.prod.clueso.io/b1b45523-ac73-47ca-8bc8-7f683e82a3e4/7797e64e-2bcd-4eb9-a0e1-e698a52a6433/published_v12/published_9.mp4
68ffb173-e710-47c1-bce6-bdccc56b06cd	Using Flow Sheets	Clinician's Module >> Documentation Features	using_flow_sheets_68ffb173_e710_47c1_bce6_bdccc56b06cd.rtf	26/27	https://publicassets.us.prod.clueso.io/b1b45523-ac73-47ca-8bc8-7f683e82a3e4/68ffb173-e710-47c1-bce6-bdccc56b06cd/published_v26/published_26.mp4
d7d86b1e-bc54-4b6d-8e1b-749819bee8a8	Verify Insurance Eligibility	Front Desk Module >> Features Video	verify_insurance_eligibility_d7d86b1e_bc54_4b6d_8e1b_749819bee8a8.rtf	5/6	https://publicassets.us.prod.clueso.io/b1b45523-ac73-47ca-8bc8-7f683e82a3e4/d7d86b1e-bc54-4b6d-8e1b-749819bee8a8/published_v5/published_5.mp4
9ae84fae-1f5f-4ff7-870d-faee8f2fea70	Welcome Note from Team SPRY		welcome_note_from_team_spry_9ae84fae_1f5f_4ff7_870d_faee8f2fea70.rtf	18/18	ERROR: Video transfer failed

","2026-01-16T13:06:55.520Z","2026-01-16T13:06:55.730Z","cf30523e-4eb3-4a66-a0b8-b7e77d624094",[],[],{"_57":189,"_107":190,"_108":191,"_110":41,"_13":-5,"_99":192,"_101":193,"_25":194,"_114":195,"_117":196,"_119":197},"Disable patient ability to contact via text/email reminders","https://sprytherapeutic.slack.com/archives/C07F7ENQC4D/p1746159514571529?thread_ts=1746133359.420659&cid=C07F7ENQC4D","We can’t stop a patient from responding. Its a number and anyone can respond.\\\nWe still have the text asking patients not to respond.","2025-05-16T18:45:07.790Z","2025-05-16T18:51:56.305Z","a9ab3900-2d1f-43a3-8c69-93e3c53da1fb",{"_25":41,"_75":116},[],[],{"_57":199,"_107":-5,"_108":200,"_110":41,"_13":-5,"_99":201,"_101":202,"_25":203,"_114":204,"_117":205,"_119":206},"Does the system allow each case to have a different primary insurance, or will it only allow for one active primary insurance across the patient’s account simultaneously?","\nYou can select different primary insurance for each case. On patient’s timeline >> Select the case>> Click on Edit and you can select primary insurance for the case.","2025-05-16T18:34:42.956Z","2025-05-16T18:51:56.326Z","7bb683b5-1454-418f-b212-324b2c18303d",{"_25":41,"_75":116},[],[],{"_57":208,"_107":-5,"_108":209,"_110":41,"_13":-5,"_99":210,"_101":211,"_25":212,"_114":213,"_117":214,"_119":215},"Download link of App:","Android: [SPRY Provider App - Apps on Google Play](https://play.google.com/store/apps/details?id=com.sprypt.provider.android)\\\niOS - [SPRY Provider App](https://apps.apple.com/us/app/spry-provider-app/id6502585865)","2025-05-16T18:41:53.065Z","2025-05-16T18:51:56.316Z","4e43d62a-d6d3-455b-8bf8-bf2d21c89b19",{"_25":41,"_75":116},[],[],{"_57":217,"_107":-5,"_108":218,"_110":-5,"_13":-5,"_99":219,"_101":219,"_25":220,"_114":-5,"_117":221,"_119":222},"Enable NPS feature.","We’d love to configure it for your clinic. Could you help us with the following:\n\n1. Preferred Nth visit for triggering the feedback email (e.g., 4th, 6th, etc.)\n2. Your clinic’s Google review link (we can try to locate it, but it’s best if you share it directly)\n\n\\\nOnce we have these, we’ll enable the feature for you before Monday.\\\n\\\nAlso, quick question:\\\nWould you like a manual trigger option as well (e.g., a button on the appointment card in the EMR to send the feedback link manually), in addition to the automated workflow?","2025-06-11T20:18:57.631Z","51f09c5f-58ae-4097-bc68-8371f40d2955",[],[],{"_57":224,"_107":-5,"_108":225,"_110":41,"_13":-5,"_99":226,"_101":227,"_25":228,"_114":229,"_117":230,"_119":231},"Enable '(+) Please fill in your details' option under Objective tab","\nThe (+) option is given only in follow up note. In initial evaluation, once you select the body part, complete form with all sections will populate.","2025-05-16T18:21:01.167Z","2025-05-16T18:51:56.349Z","d29bfa38-dac8-4c03-b771-625fa03dd199",{"_25":41,"_75":116},[],[],{"_57":233,"_107":-5,"_108":234,"_110":41,"_13":-5,"_99":235,"_101":236,"_25":237,"_114":238,"_117":239,"_119":240},"How add the primary insurance in the billing overview tab for any patient.","\nGo to Patient tab.\\\nSelect the patient and select a case ID from the drop down.\\\nClick on Edit.\\\nIn the pop-up window, you will find a tab called “Primary Insurance”. Click on the drop down and select the insurance.\\\nIf insurance is not visible in the drop down, there is a possibility that Insurance card is missing.\\\nTo check that, Go back to patient>Select Insurance details>if you do not see the insurance card, Please click on “Add New Insurance card”.\\\nPlease find the detailed video attached for the same. Kindly let us know if you have any doubts and we will be happy to help.","2025-05-16T18:33:53.983Z","2025-05-16T18:51:56.351Z","d86cc615-40a9-49ff-8258-a1c816b7c24a",{"_25":41,"_75":116},[],[],{"_57":242,"_107":243,"_108":244,"_110":41,"_13":-5,"_99":245,"_101":246,"_25":247,"_114":248,"_117":249,"_119":250},"How a POC is created.","https://help.sprypt.com/guide/generate-poc","\nPlease follow the steps mentioned in the following help article: \\\n\\\n","2025-05-16T18:38:54.249Z","2025-05-16T18:51:56.321Z","5d72b900-da0a-4e4d-9518-0fff5b16346e",{"_25":41,"_75":116},[],[],{"_57":252,"_107":-5,"_108":253,"_110":-5,"_13":-5,"_99":254,"_101":254,"_25":255,"_114":-5,"_117":256,"_119":257},"How can I configure Electronic Funds Transfer (EFT) for health insurance providers?","\nTo set up Electronic Funds Transfer for health insurance providers, you will need to contact your insurance company or health plan to obtain the necessary forms and instructions for enrollment. Typically, you will need to provide your bank account information, such as routing number and account number, to facilitate electronic payments.","2025-06-24T19:46:49.197Z","7b32c194-b920-4e1a-86f6-ffbb16b8f5f2",[],[],{"_57":259,"_107":260,"_108":261,"_110":41,"_13":-5,"_99":262,"_101":263,"_25":264,"_114":265,"_117":266,"_119":267},"How do I have a previous patient sign off on consents again if it shows they’ve already signed for another case in their Personal Details?","https://provider.sprypt.com/auth/inclinic","Go on patient’s timeline >> Go to Personal details / Medical details >> You can fill in all details for the patient.\\\nYou don’t have to send reminder when you want to enter details for the patient.\\\nAlso, we have a feature “Generate token”, it can be seen on appointment card. Once you click on that it generates a 6 digit one time passcode.\\\nUse below link on another device or incognito mode on same device and enter the passcode. Patient will be able to fill intake form in clinic.","2025-05-16T18:37:32.725Z","2025-05-16T18:51:56.309Z","028dd989-ba6e-487f-88bc-075322f54e03",{"_25":41,"_75":116},[],[],{"_57":269,"_107":-5,"_108":270,"_110":-5,"_13":-5,"_99":271,"_101":272,"_25":273,"_114":-5,"_117":274,"_119":275},"How do patients book online?","They can do it directly via our patient portal. You may click on the following link to know more about this.\\\n[https://help.sprypt.com/guide/empower-your-patients-with-our-new-patient-portal ](https://help.sprypt.com/guide/empower-your-patients-with-our-new-patient-portalThey)","2025-05-27T21:33:28.081Z","2025-05-28T13:00:11.785Z","6e42a1a8-2da0-445a-879a-904167232e68",[],[],{"_57":277,"_107":-5,"_108":278,"_110":41,"_13":-5,"_99":279,"_101":280,"_25":281,"_114":282,"_117":283,"_119":284},"How do we apply from e-wallet to her wellness case?","\nSelect the DOS>> Collect payment >> apply for the DOS you want.","2025-05-16T18:38:23.970Z","2025-05-16T18:51:56.344Z","b8d55baf-5616-439b-9f09-6672a4b44e5b",{"_25":41,"_75":116},[],[],{"_57":286,"_107":-5,"_108":287,"_110":-5,"_13":-5,"_99":288,"_101":288,"_25":289,"_114":-5,"_117":290,"_119":291},"How to add copays/coinsurance information.","\nIn the appointment card >> Click on billing info >> add the amount in \"Amount to be collected\". Hope this helps.","2025-06-16T17:33:01.058Z","dedd1c31-c4c0-45b8-9c44-d72e7c5b30cf",[],[],{"_57":293,"_107":-5,"_108":294,"_110":41,"_13":-5,"_99":295,"_101":296,"_25":297,"_114":298,"_117":299,"_119":300},"How to add Payer.","\nGo to the patient --> Insurance Details --> under insurance provide, type the payor id 74227 and the list will pop-up in the dropdown.","2025-05-16T18:40:25.069Z","2025-05-16T18:51:56.362Z","fa14e08c-e233-4b65-985c-323afd21c521",{"_25":41,"_75":116},[],[],{"_57":302,"_107":-5,"_108":303,"_110":-5,"_13":-5,"_99":304,"_101":305,"_25":306,"_114":-5,"_117":307,"_119":308},"How to add payment in the system","Open the billing dashboard of patient \"Elizabeth Gelbord\"\\\nUnder billing, scroll to the right and click on \"Collect Payment\"\\\nCollect payment Popup will appear\\\nSelect the mode of payment and click on Collect payment\\\nOnce done, the status will change from \"Bill Ready\" to \"Closed\"","2025-05-23T14:22:17.272Z","2025-05-23T14:34:00.682Z","901f2f1e-3d18-4df3-a962-86aae09e68a3",[],[],{"_57":310,"_107":-5,"_108":311,"_110":41,"_13":-5,"_99":312,"_101":313,"_25":314,"_114":315,"_117":316,"_119":317},"How to Apply the credit for the patient.","\n\\-> Go to patient timeline\\\n-> Open the appointment of the same date ie. 01/24/2025 (Related to the charge id: 750256)\\\n-> A window will pop-up (screenshot attached)\\\n-> Go to billing info\\\n-> enter the amount under “Amount to be collected”\\\n-> Click on collect payment\\\n-> It will be updated in the same charge ID","2025-05-16T18:35:54.737Z","2025-05-16T18:51:56.335Z","a3de7a0f-6970-4040-b806-ef7183f40f7a",{"_25":41,"_75":116},[],[],{"_57":319,"_107":-5,"_108":320,"_110":41,"_13":-5,"_99":321,"_101":322,"_25":323,"_114":324,"_117":325,"_119":326},"How to assign an outcome measure to initial evaluations?","\nIn the Appointment card of the patient>> go to Appointment info >> select the outcome measure >> click send","2025-05-16T18:37:52.264Z","2025-05-16T18:51:56.337Z","a66d02bb-1a6a-4d37-83fa-c0131e74b719",{"_25":41,"_75":116},[],[],{"_57":328,"_107":-5,"_108":329,"_110":43,"_13":-5,"_99":330,"_101":331,"_25":332,"_114":333,"_117":335,"_119":336},"How to Book an Appointment for New and Existing Patients","","2025-05-16T18:53:46.814Z","2025-05-16T18:54:05.927Z","3a776ee8-9d1b-4f5b-8e19-e18bbe94a57a",{"_25":43,"_75":334},"Training DOC",[],[],{"_57":338,"_107":-5,"_108":339,"_110":-5,"_13":-5,"_99":340,"_101":340,"_25":341,"_114":-5,"_117":342,"_119":343},"How to change PT signature","\nThis can also be updated directly from the SPRY portal if you would like to make changes for any other PT. To do that, please go to Manager user >> Click on Modify for that user >> Add the numbers in the \"License\" field. Hope this helps.","2025-06-04T19:02:14.487Z","ec221657-7681-43a9-90b2-285b5fa73bed",[],[],{"_57":345,"_107":-5,"_108":346,"_110":-5,"_13":-5,"_99":347,"_101":348,"_25":349,"_114":-5,"_117":350,"_119":351},"How to correct DOS in SOAP summary","Please follow the steps below: \\\n\\\nOpen the soap note of the patient for which this was reported >> At the end of the URL, type \"?regenerate=true\" and hit enter. Download the SOAP summary and check if all is working fine.","2025-05-23T13:33:41.916Z","2025-05-23T13:33:49.695Z","8ec20e2e-e718-4c34-9699-bec53951353f",[],[],{"_57":353,"_107":354,"_108":355,"_110":41,"_13":-5,"_99":356,"_101":357,"_25":358,"_114":359,"_117":360,"_119":361},"How to create new template in e-fax?","https://help.sprypt.com/share/6519d7af-cf42-499f-a08f-487e18f9e1fb","\nTo create a new template, I request you to please follow the steps mentioned in the following help article: \\\n\\\n","2025-05-16T18:33:01.175Z","2025-05-16T18:51:56.322Z","689cbf87-8f3b-43e4-9d71-03a6c8ddd696",{"_25":41,"_75":116},[],[],{"_57":363,"_107":-5,"_108":364,"_110":41,"_13":-5,"_99":365,"_101":366,"_25":367,"_114":368,"_117":369,"_119":370},"How to delete users from the clinics?","\nGo to Manage User>> manage Activity>> Turn of the toggle buttons>> Save Changes. Please refer to the screenshot below.","2025-05-16T18:35:00.240Z","2025-05-16T18:51:56.330Z","87fd5fe4-6d3d-4337-ac0d-38e0c69dd3c8",{"_25":41,"_75":116},[],[],{"_57":372,"_107":-5,"_108":373,"_110":-5,"_13":-5,"_99":374,"_101":374,"_25":375,"_114":-5,"_117":376,"_119":377},"How to download claim form","\nGo to Billing\n\nSelect the charge ID for the mentioned DOS\n\nClick on Detailed view\n\nClick on Review >> View claim form >> Primary claim form >> Download it and make sure it is not blank. ","2025-05-23T14:35:48.702Z","a0648977-d5ad-4088-9b28-932bbd058c4d",[],[],{"_57":379,"_107":-5,"_108":380,"_110":-5,"_13":-5,"_99":381,"_101":381,"_25":382,"_114":-5,"_117":383,"_119":384},"How to export report from scheduler","you may go to schedular >> Click on Export >> Select the columns you would like and export. ","2025-05-26T18:13:08.138Z","b07cd0b6-682f-4f42-bf8e-9fab2acb0b9e",[],[],{"_57":386,"_107":-5,"_108":387,"_110":-5,"_13":-5,"_99":388,"_101":388,"_25":389,"_114":-5,"_117":390,"_119":391},"How to generate invoice in SPRY","\nto generate invoice for any patient, Please follow the steps mentioned below:\\\n\\\nSearch for any patient eg: Rhoda Borbon\n\nGo to billing of this patient and click on Invoice (screenshot attached)\\\nSelect the charge id for which you want to generate invoice and click on generate invoice (screenshot attached)\\\nYou will get the option to download.","2025-05-23T16:30:33.604Z","0e07e941-c87f-4006-97ee-56bda118bc0c",[],[],{"_57":393,"_107":-5,"_108":394,"_110":-5,"_13":-5,"_99":395,"_101":395,"_25":396,"_114":-5,"_117":397,"_119":398},"how to look at the information that the patient has entered for their intake prior to starting the documentation?","On patients timeline, go to Personal details and Medical details. You will be able see what patient has entered in intake form. If patient has filled in Subjective information, SOAP note will be created and it will be there on patient's timeline with subjective information","2025-05-21T17:23:37.772Z","96ce2b84-218d-47af-8c8d-f770171658bb",[],[],{"_57":400,"_107":-5,"_108":401,"_110":41,"_13":-5,"_99":402,"_101":403,"_25":404,"_114":405,"_117":406,"_119":407},"How to merge two accounts?","Login to client portal\\\nOpen admin dashboard [https://provider.sprypt.com/admin-dashboard\\\nDuplicate](https://provider.sprypt.com/admin-dashboardDuplicate) the tab\\\nOpen each patients in a separate tabs\\\nCheck the following:-\\\nBilling on each accounts\\\nIf Billing is not there - Check legacy notes and keep that in To\\\nIf Billing is only available on one account - Keep that in TO\\\nOpen the third tab with url:\\\n[SPRY](https://provider.sprypt.com/admin-dashboard)\\\nEnter the details as mentioned above and merge accounts.\\\n(These changes are irreversible so be cautious before proceeding).","2025-05-16T18:21:41.061Z","2025-05-16T18:51:56.318Z","51f1db52-b2c0-42a0-9ff0-ed84bf443a10",{"_25":41,"_75":116},[],[],{"_57":409,"_107":410,"_108":411,"_110":41,"_13":-5,"_99":412,"_101":413,"_25":414,"_114":415,"_117":416,"_119":417},"How to move patient balance to e-wallet.","https://help.sprypt.com/guide/refunds-move-balance-to-e-wallet","","2025-05-16T18:49:13.029Z","2025-05-16T18:51:56.340Z","aa06c848-3ed9-4ac7-87cf-fb48bba862c8",{"_25":41,"_75":116},[],[],{"_57":419,"_107":-5,"_108":420,"_110":-5,"_13":-5,"_99":421,"_101":422,"_25":423,"_114":-5,"_117":424,"_119":425},"How to print a receipt","Go to Billing >> click on charge id for which you want to print the receipt >> In the pop-up window, click on the print icon to print the receipt.","2025-06-04T14:19:18.476Z","2025-06-04T19:01:53.499Z","a32aff94-051e-4724-b8cd-3faa5008d4b4",[],[],{"_57":427,"_107":-5,"_108":428,"_110":41,"_13":-5,"_99":429,"_101":430,"_25":431,"_114":432,"_117":433,"_119":434},"How to print/export a report per appointment type?","\nGo to appointments>>select the Therapist>>click on export>>A menu will pop-up, select all that you need and download.","2025-05-16T18:35:22.431Z","2025-05-16T18:51:56.358Z","e3ac0fc5-9bbc-4b2a-850f-1084de5be51b",{"_25":41,"_75":116},[],[],{"_57":436,"_107":-5,"_108":437,"_110":-5,"_13":-5,"_99":438,"_101":438,"_25":439,"_114":-5,"_117":440,"_119":441},"How to reset password","Go to >> Click on Forgot password >> Enter the email id >> Click on Reset >> it will send the reset link to you email.","2025-05-28T20:50:00.673Z","16d71312-b3de-4b15-86f3-a78690030281",[],[],{"_57":443,"_107":-5,"_108":444,"_110":41,"_13":-5,"_99":445,"_101":446,"_25":447,"_114":448,"_117":449,"_119":450},"How to resubmit rejected claims?","Go to Billing dashboard-->Apply filter with Payer name → Claim status=Rejected\\\nLook for the reason of rejection by clicking on the ‘i’ icon\\\nLog into Orcicare-->select clinic--> search with charge id--> under Insurance → Options (The one has P is primary) → Click on Edit\\\nChange carrier details → enter the Payer ID and update → Go to Claims-->Click on the drop down (View claim status) → Change claim submission type to New and submit.","2025-05-16T18:40:44.709Z","2025-05-16T18:51:56.332Z","9c4503b7-3b58-47f6-a547-f95073264463",{"_25":41,"_75":116},[],[],{"_57":452,"_107":453,"_108":454,"_110":41,"_13":-5,"_99":455,"_101":456,"_25":457,"_114":458,"_117":459,"_119":460},"How to send invoices from patient collections and bulk invoices?","https://help.sprypt.com/guide/bulk-invoice-overview","\nPlease follow the steps mentioned in the following help article: \\\n\\\n","2025-05-16T18:41:33.309Z","2025-05-16T18:51:56.328Z","7c185887-a862-408f-b5a8-6bb764980692",{"_25":41,"_75":116},[],[],{"_57":462,"_107":-5,"_108":463,"_110":-5,"_13":-5,"_99":464,"_101":464,"_25":465,"_114":-5,"_117":466,"_119":467},"How to upload picture","Please log into the SPRY portal >> Click on the profile icon (top right) >> select Manage users >> find the user >> Click on Modify >> you can upload the picture.","2025-05-28T20:32:34.566Z","ddf8e965-894d-4648-86e9-f1747b139b77",[],[],{"_57":469,"_107":-5,"_108":470,"_110":41,"_13":-5,"_99":471,"_101":472,"_25":473,"_114":474,"_117":475,"_119":476},"If an invoice is not generated for any patient, please follow the steps below:","Check if the billing status is in \"Bill-Ready\"\n\n- If yes, Go to Orci >> select the account >> search with charge id >> Change status >> Bill-pending\n- Reload the page in Spry\n- Go to Invoices >> Generate invoice >> select all >> generate invoice","2025-05-16T18:48:25.849Z","2025-05-16T18:51:56.313Z","22ea24f4-23e9-4d8d-b2ef-ce998a88a21a",{"_25":41,"_75":116},[],[],{"_57":478,"_107":-5,"_108":479,"_110":41,"_13":-5,"_99":480,"_101":481,"_25":482,"_114":483,"_117":484,"_119":485},"if you intend to document treatments performed in both the SOAP and flowsheet:","\nAdd specific treatments under relevant CPT codes\n\n1. For exercises that do not exist in the drop down, you can type it into the notes box for now. We are developing option to add a blank field also. Additionally, if you want a picture associated with your exercises, you can send us a list of exercises + picture associated with it and we can upload it from the backend.\n\n- click “sync to flow sheet”\n- “go to flowsheet” will open another window for the flowsheet view\n- you can add treatments in the flowsheet by clicking on the “+” sign next to each CPT code (see screenshot below)\n- if your SOAP note is still open (i.e not locked/completed), you can “sync to SOAP” from the flowsheet by clicking on the circular arrows by the date (see screenshot below)","2025-05-16T18:43:22.087Z","2025-05-16T18:51:56.360Z","ecf46ecb-8834-4735-94a3-d89912cb65ba",{"_25":41,"_75":116},[],[],{"_57":487,"_107":-5,"_108":488,"_110":41,"_13":-5,"_99":489,"_101":490,"_25":491,"_114":492,"_117":493,"_119":494},"if you intend to document treatments performed ONLY in the flowsheet:","1. Indicate “see flowsheet” in the notes box of selected CPT code\n2. click “go to flowsheet”\n3. you can add treatments by clicking the “+” sign next to each CPT code","2025-05-16T18:44:07.307Z","2025-05-16T18:51:56.353Z","da57369e-f077-4a80-929e-fee39d616145",{"_25":41,"_75":116},[],[],{"_57":496,"_107":-5,"_108":497,"_110":-5,"_13":-5,"_99":498,"_101":498,"_25":499,"_114":-5,"_117":500,"_119":501},"Incorrect dates on SOAP notes for patient","To fix this, regenerate the SOAP.\n\nTo regenerate, follow the steps mentioned below: \\\n\\\nClick on the SOAP note where the dates are incorrect.\n\nAt the end of the URL, type: ?regenerate=true","2025-05-27T13:16:44.776Z","89b52434-b105-4c03-9ae5-6b84ffb87606",[],[],{"_57":503,"_107":-5,"_108":504,"_110":-5,"_13":-5,"_99":505,"_101":505,"_25":506,"_114":-5,"_117":507,"_119":508},"Inquiry about patient portal access for exercise programs.","From the note planning section, you can send the HEP to the patients. They will receive an email with subject \"Your personalized Home Exercise Program is ready\". \\\nIn the email, once they click on \"Home Exercise program\" button, it will take them to \"\" portal. They will need to setup their password and login. ","2025-05-21T13:04:36.683Z","41669c8d-952a-4f9d-9fc1-4494b16e297e",[],[],{"_57":510,"_107":511,"_108":512,"_110":-5,"_13":-5,"_99":513,"_101":513,"_25":514,"_114":-5,"_117":515,"_119":516},"Is there a report we can run to ensure that all claims are generated? ","https://sprytherapeutic.slack.com/archives/C08QNGAM42C/p1749664899255979?thread_ts=1749659840.019399&cid=C08QNGAM42C","Kindly go to the **Billing** section and select **New Reports**. From there, you can adjust the date range as per your requirement. You will then be able to view the information regarding **Total Insurance Claims** and **Total Self-Pay Claims**.","2025-06-11T18:32:15.660Z","6d4b52c7-f7bf-4e0d-bd50-b1759a911852",[],[],{"_57":518,"_107":-5,"_108":519,"_110":41,"_13":-5,"_99":520,"_101":521,"_25":522,"_114":523,"_117":524,"_119":525},"Is there a way to see which patients need authorization anywhere except for in their chart?","If the authorization is expiring or expired, we show an alert on appointment card.\\\nAlso, for patients where auth is expired, we have auth expiry report in reports section in all patients tab","2025-05-16T18:47:51.739Z","2025-05-16T18:51:56.324Z","746a7415-ad5d-4c84-ad5c-43e17b2e6fb6",{"_25":41,"_75":116},[],[],{"_57":527,"_107":-5,"_108":528,"_110":-5,"_13":-5,"_99":529,"_101":529,"_25":530,"_114":-5,"_117":531,"_119":532},"Need report to see expiring POC/auths for specific days instead of as a whole?","\nTo pull the reports, go to patients >> Reports >> POC expiry / Auth expiry >> click on the\\\ntriangle symbol >> Date option will pop-up >> apply the date and you should have the report of specific days. Hope this helps.","2025-06-13T12:26:33.263Z","691cd7b3-c87b-4ff4-afde-bc8053f299d1",[],[],{"_57":534,"_107":535,"_108":536,"_110":-5,"_13":-5,"_99":537,"_101":538,"_25":539,"_114":-5,"_117":540,"_119":541},"New Features | Spry Help Center","https://help.sprypt.com/folders/new-features","Collecting Payments with Square\n\nPT Co-Signature\\_Process Overview\n\nEnhanced Eligibility Service with ERA Integration\n\nEmpower Your Patients with Our New Patient Portal\n\nImproved ICD Code Search Functionality\n\nAccessing SPRY Scribe from Your EMR\n\nCopying Text from PDFs: Tips and Techniques\n\nBulk Add Tag Feature Instructions\n\nSPRY Business Intelligence Tool Overview\n\nPolicy Visit Tracking and Alerts\n\nTelehealth Video Link Feature Update\n\nCreate Exercises In Wibbi\n\nAuto Debit Feature Introduction\n\nInsurance Card Copay Feature\n\nClinic Activity Log Feature","2025-05-27T15:25:33.572Z","2026-01-16T13:17:42.831Z","d2bfc92f-b825-4498-89c2-7e6c88ec4d55",[],[],{"_57":543,"_107":-5,"_108":544,"_110":-5,"_13":-5,"_99":545,"_101":545,"_25":546,"_114":-5,"_117":547,"_119":548},"Open single schedule for therapist\n","Go to scheduler >> Select the therapist (for whom you want to setup the schedule) >> click on the name of the therapist (screenshot attached) >> A small pop-up will appear >> setup the date and time and save it.","2025-06-25T12:55:17.517Z","38386c20-bf34-4f13-92f7-a6159e54e5df",[],[],{"_57":550,"_107":-5,"_108":551,"_110":-5,"_13":-5,"_99":552,"_101":552,"_25":553,"_114":-5,"_117":554,"_119":555},"Patient Balance sheet","\nThe patient balance sheet is shared on the last friday of every month for client \"Blanchard\"","2025-06-05T13:14:07.349Z","b0f42c20-5313-4be6-b1d1-45c5f1d8a0ef",[],[],{"_57":557,"_107":-5,"_108":558,"_110":41,"_13":-5,"_99":559,"_101":560,"_25":561,"_114":562,"_117":563,"_119":564},"Patient doc is not transferring from previous treatment note for today’s note.","You can select the note from which you want data to be carry forwarded.\\\nClick on “Workflow Populated Based on the Following Parameters” >> Click on arrow >> Select the note from which data should be carry forwarded >> Click on Apply","2025-05-16T18:40:04.397Z","2025-05-16T18:51:56.348Z","bf9b0111-abef-4cc7-aeb1-58f271bd4595",{"_25":41,"_75":116},[],[],{"_57":566,"_107":-5,"_108":567,"_110":-5,"_13":-5,"_99":568,"_101":568,"_25":569,"_114":-5,"_117":570,"_119":571},"Q - How can I pull a report for a patient for all payments he has made?","\nAns: to find the list of all the amount paid by the client. Please follow the steps below:\n\n- Go to billing tab\n- Go to reports\n- Select Payment collection report\n- Select the patient and apply\n- It will show you all the payment collected from the patient.\n- You may export the same.","2025-06-02T13:38:11.152Z","ca585a03-8f8a-4f65-a789-13ddb05f89ad",[],[],{"_57":573,"_107":574,"_108":575,"_110":-5,"_13":-5,"_99":576,"_101":576,"_25":577,"_114":-5,"_117":578,"_119":579},"Query about adding a fax number to insurance information?","https://sprytherapeutic.slack.com/archives/C08GJ151MK2/p1749190096083449?thread_ts=1749141692.916699&cid=C08GJ151MK2","When you go to add insurance card details in Worker comp or MVA, select \"Yes\" under Do you have attorney. You can search the attorney from the list or you can add new attorney with fax number and email in this section","2025-06-06T13:33:00.213Z","34bcd21a-d54c-40e3-9dde-61beb75ca4cc",[],[],{"_57":581,"_107":-5,"_108":582,"_110":-5,"_13":-5,"_99":583,"_101":583,"_25":584,"_114":-5,"_117":585,"_119":586},"Query about adding credit card on kiosk or intake forms.","credit card can be saved in kiosk and patient portal while making payment","2025-08-12T12:19:33.555Z","ebebc4ec-735f-4fe0-8685-15efd1fdef49",[],[],{"_57":588,"_107":589,"_108":590,"_110":-5,"_13":-5,"_99":591,"_101":591,"_25":592,"_114":-5,"_117":593,"_119":594},"Query about printing multiple HEP exercises per page.","https://sprytherapeutic.slack.com/archives/C08QNGAM42C/p1749565363477759?thread_ts=1749564638.231129&cid=C08QNGAM42C","\nPlease follow the steps below: \\\n\\\nCWhile printing the HEP, there is an option in Print to change the pages per sheet. This should fix the challenge, kindly check.","2025-06-10T14:24:35.880Z","9c28aa9c-9910-4746-8a84-de8f5ed94f9d",[],[],{"_57":596,"_107":-5,"_108":597,"_110":-5,"_13":-5,"_99":598,"_101":598,"_25":599,"_114":-5,"_117":600,"_119":601},"Query about removing expired POCs from reports.","Go to Patient tab\n\nGo to Report >> Unsigned POC >> POC Status >> Select \"Created\" and Apply.","2025-05-26T15:50:42.448Z","e3a7a9c2-29ce-4928-80c7-3195e44c70d6",[],[],{"_57":603,"_107":-5,"_108":604,"_110":-5,"_13":-5,"_99":605,"_101":605,"_25":606,"_114":-5,"_117":607,"_119":608},"Question: Is it possible to remove the rating question or satisfaction-related questions from the outcome assessments?","\nAt this time, it is not possible to remove the rating question or satisfaction-related questions from the outcome assessments.","2025-06-24T19:43:26.256Z","6129fbfc-087c-4ec4-b397-7331e03d476a",[],[],{"_57":610,"_107":-5,"_108":611,"_110":-5,"_13":-5,"_99":612,"_101":612,"_25":613,"_114":-5,"_117":614,"_119":615},"Question: Where can I find historical records and visit information reports in SPRY?","\nHistorical records and visit information reports in SPRY can be found in two places - Practice Management Reports under the Patients tab in Reports and Analytics, and Billing reports under the Billing tab in Reports (New). Be sure to check these areas to pull the data you need.","2025-06-24T20:06:01.988Z","9621bd96-13ad-4abe-8a34-afb83756426a",[],[],{"_57":617,"_107":-5,"_108":618,"_110":41,"_13":-5,"_99":619,"_101":620,"_25":621,"_114":622,"_117":623,"_119":624},"Request for Google Calendar Sync for Appointments:","Log in to the Patient Portal\\\nNavigate to the **Appointments** tab from the home panel\\\nFor each appointment, click **“Add to Calendar”**\\\nChoose the preferred calendar option – Google Calendar, Apple Reminders, or Outlook","2025-05-16T18:42:09.931Z","2025-05-16T18:51:56.311Z","1178b225-e8fe-46ee-b071-14a90fd0553f",{"_25":41,"_75":116},[],[],{"_57":626,"_107":-5,"_108":627,"_110":-5,"_13":-5,"_99":628,"_101":628,"_25":629,"_114":-5,"_117":630,"_119":631},"Request to add date of injury field for insurance information","\nClick on appointment card >> Click on Edit >> Select Worker comp/MVA >> Go to appointment info on appointment card >> You will find an option to enter date of injury","2025-05-30T14:44:04.648Z","0a0dc1b3-a50a-45ff-88d2-eff828fe91e3",[],[],{"_57":633,"_107":634,"_108":635,"_110":-5,"_13":-5,"_99":636,"_101":636,"_25":637,"_114":-5,"_117":638,"_119":639},"Resolving Missing Referring Physician Information in Patient Cases","https://spry.unthread.io/dashboard/inbox/all/conversations/5ff3fc9a-8aed-4d41-a3cd-e7b45736aa1e","**Issue:**\n\nUsers have reported instances where the referring physician's information is missing from patient cases, causing discrepancies during billing processes.\n\n**Resolution:**\n\n1. **Identify the Affected Patient Case:** Locate the patient case where the referring physician's information is missing. For example, patient ID 666612.\n\n2. **Verify Case Details:** Check the case details associated with the patient's appointment. Ensure that the \"Referring Physician\" option is toggled on.\n\n3. **Add Referring Physician Information:** If the referring physician's details are missing, manually input the correct information into the case details.\n\n4. **Confirm the Update:** Verify that the referring physician's information is now visible on the charge ID and other relevant records.\n\nBy following these steps, the issue of missing referring physician information can be resolved effectively, ensuring accurate billing and record-keeping.","2026-01-16T13:45:28.809Z","603612cd-7c9a-4b6d-a0fc-9ca25252359a",[],[],{"_57":641,"_107":-5,"_108":642,"_110":-5,"_13":-5,"_99":643,"_101":643,"_25":644,"_114":-5,"_117":645,"_119":646},"Steps required after the clinic is created","Add the users to the clinic.\n\nWhile adding please make sure all the mandatory fields are filled (marked with \\*).\n\nCreate the schedule of PTs \n\nShare the following details with SPRY so it can be setup at the backend: \n\nAppointment types\n\nSelf pay rates\n\nCancellation reason (if you want custom)","2025-05-21T16:56:36.772Z","8dde3307-de76-4a00-9df5-bc84f67a24fb",[],[],{"_57":648,"_107":-5,"_108":649,"_110":-5,"_13":-5,"_99":650,"_101":650,"_25":651,"_114":-5,"_117":652,"_119":653},"To check in Availity, please follow the steps below:","\nGo to [https://apps.availity.com/web/onboarding/availity-fr-ui/#/login\\\nLogin](https://apps.availity.com/web/onboarding/availity-fr-ui/#/loginLogin) \n\nwith your credential\\\nClick on Eligibility & Benefits\\\nSelect the Organizaiton & Payer\\\nEnter the NPI and it will fetch the entire details\\\nUnder \"Patient Information\":\\\nIn Patient ID >> Enter the Member id of the insurance\\\nEnter Patient DOB in \"Date of Birth\"\\\nUnder service information >> Enter today's date and in Benefit / Service Type - Enter Physical Therapy and Submit. It should show all the details.","2025-05-22T21:13:33.621Z","562a44e4-09c4-41b5-91bb-37998397b961",[],[],{"_57":655,"_107":-5,"_108":656,"_110":-5,"_13":-5,"_99":657,"_101":657,"_25":658,"_114":-5,"_117":659,"_119":660},"Unable to add contact details for WC adjustor","I see Kassandra Toppi was not added as a Claim Adjuster's Name hence it was not working. I have added it now and it should be visible. You may do the same by clicking on Add Claim adjuster.","2025-07-10T20:34:56.770Z","7c031e77-a359-49ee-ba81-515535cee41b",[],[],{"_57":662,"_107":-5,"_108":663,"_110":-5,"_13":-5,"_99":664,"_101":664,"_25":665,"_114":-5,"_117":666,"_119":667},"Unable to send SOAP summary","Go to SOAP note and download the summary. Reload the page and it will work.","2025-05-21T18:47:53.552Z","954648eb-d60e-4702-a448-95e95593e5c2",[],[],{"_57":669,"_107":670,"_108":671,"_110":-5,"_13":-5,"_99":672,"_101":672,"_25":673,"_114":-5,"_117":674,"_119":675},"Welcome Note from Team SPRY | Spry Help Center","https://help.sprypt.com/folders/Collection_root","# Welcome Note from Team SPRY\n\nFirst of all, thank you for deciding to explore SPRY as your choice of clinical software. Whether you use us for your administrative or clinical needs, we promise to spend our days and nights, trying to make your life easier, with every passing day.\n\nSo, this right here is a growing repository of learning resources for the wonderful community of physical therapists that work with SPRY, and are leading from the fore-front to fix our broken medical system.\n\nTo get you started, we’ve compiled a detailed list of articles, videos and FAQs on how to use SPRY. On the left side of this page, you’ll find an index of topics, with sub-topics under each of them. You can either look through the resources one by one, and master the tool in its entirety in one GULP (or a series of GULPS over a few days), or you can use the search bar on top to look up any of the questions you have as you progress with working on SPRY.\n\nOur search bar is quite intuitive and if you key in the appropriate keywords, it will help guide you to the topic you’re looking for.\n\nIf you still need any help, do not hesitate, even for a second to reach out to us on the dedicated slack channel. Our team will respond to you ASAP.\n\n\\- Team SPRY","2025-05-27T15:25:33.744Z","a4c33d51-92a0-406b-a6ef-66bd132112da",[],[],{"_57":677,"_107":-5,"_108":678,"_110":41,"_13":-5,"_99":679,"_101":680,"_25":681,"_114":682,"_117":683,"_119":684},"What all payment modes are supported in Spry?","\nwhenever you are on the patients appointment card >> click on the billing info >> confirm the amount >> collect >> select the payment mode >> collect payment.","2025-05-16T18:38:08.740Z","2025-05-16T18:51:56.356Z","dc92f47b-588f-4a5d-b834-57a4f5f7dc06",{"_25":41,"_75":116},[],[],{"_57":686,"_107":-5,"_108":687,"_110":-5,"_13":-5,"_99":688,"_101":688,"_25":689,"_114":-5,"_117":690,"_119":691},"What does the \"Enrollment Application Finalization Notification\" refer to?","The \"Enrollment Application Finalization Notification\" is a communication sent to notify individuals about the completion or final steps required to finalize their enrollment application.","2025-06-24T19:52:14.065Z","2299ce32-b1df-4e4b-b49f-33ba52949958",[],[],{"_57":693,"_107":-5,"_108":694,"_110":41,"_13":-5,"_99":695,"_101":696,"_25":697,"_114":698,"_117":699,"_119":700},"What is the difference between a Progress note and a RE-evaluation soap note?","\nProgress note will show the progress of the patient from evaluation to progress note. It shows comparison between different sections you document in the note with Initial Evaluation.\\\nRe-evaluation note is when you re-evaluate the patient. It is kind of evaluation and you can bill re-eval code 97164 when you document re-evaluation note.","2025-05-16T18:50:14.232Z","2025-05-16T18:51:56.315Z","37b2684e-1f22-403a-839c-f08cb73bb1ab",{"_25":41,"_75":116},[],[],{"_57":702,"_107":-5,"_108":703,"_110":41,"_13":-5,"_99":704,"_101":705,"_25":706,"_114":707,"_117":708,"_119":709},"When does the POC status changes to certified?","Efax is sent to the referring physician >> they send the efax back >> the Therapist logs into the client portal >> Go to Efax >> He clicks on submit and the status changes to certified.","2025-05-16T18:39:11.401Z","2025-05-16T18:51:56.333Z","9e8ce7b9-11f4-4fa8-91f5-6fc13cff7d98",{"_25":41,"_75":116},[],[],{"_57":711,"_107":-5,"_108":712,"_110":-5,"_13":-5,"_99":713,"_101":713,"_25":714,"_114":-5,"_117":715,"_119":716},"where the POC expiration shows up","\n1- In the patient timeline on the right side when you select a case (As per your first screenshot).\\\n2- In the appointment card of the patient.\\\n3- In the Note section.","2025-05-26T15:35:06.053Z","081aa3d7-ab8a-4d21-8be4-b3575cd7f741",[],[],{"_57":718,"_107":-5,"_108":719,"_110":41,"_13":-5,"_99":720,"_101":721,"_25":722,"_114":723,"_117":724,"_119":725},"While sending e-fax, if client is getting the error “documentation doesn’t exist in bucket”.","\nLogin to the customer portal.\\\nGo to patient and search for the patient for which the issue was reported.\\\nIf the status says NA or you do not see the Drive symbol, that could be the one with the issue.\\\nTo find out, click on the eye symbol and it will not open any documents.\\\n\\\nNote: This is a bug and can be fixed from the backend. 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